Using Lomus
By creating an account or using Lomus, you agree to these terms. If you act for an organisation, you confirm that you are authorised to accept them on its behalf. You must be legally able to enter this agreement. If you do not agree, do not use the service.
Your account and workspace
Provide accurate account information, protect your credentials, and manage workspace access responsibly. You are responsible for activity you authorise through your account and agents. Tell us promptly at support@lomus.ai if you suspect unauthorised access. Connected services have their own accounts, permissions, and terms.
Agents, skills, and AI output
AI output may be inaccurate, incomplete, or unsuitable for a particular purpose. Review outputs and actions, especially before decisions affecting people, money, or access to systems. You decide what instructions, skills, credentials, and permissions to provide. Skills and external services can introduce additional requirements and risks. A demo illustrates a workflow; it does not guarantee a result.
Acceptable use
Use Lomus lawfully and respect the rights of others. Do not use the service to:
- Send spam, commit fraud, impersonate others, or distribute malicious software.
- Access data or systems without authorisation, evade security controls, or disrupt the service.
- Share unlawful content or information you have no right to disclose.
- Harass people or violate connected platforms’ or model providers’ terms.
We may restrict or suspend access to address misuse, security concerns, or legal obligations.
Your content
You retain your rights in content you provide. You give us permission to host, process, transmit, and otherwise use that content as needed to operate and support Lomus. Do not provide content you are not entitled to use. AI output may resemble output generated for others; we do not promise exclusivity or non-infringement.
Subscriptions, credits, and plan changes
Paid subscriptions renew according to the billing interval shown at checkout unless cancelled through the available billing controls. Prices are in USD; applicable taxes and payment details are shown at checkout. A yearly price expressed per month is billed as an annual total.
Workspace subscriptions and model usage are separate. BYOK usage is billed by your model provider. Eligible managed usage consumes Lomus AI credits. Trial has no included AI credits. Review the selected plan and current credit balance in the app.
Plan changes may take effect immediately and result in prorated charges or credits. Failed payments or insufficient credits can restrict service. We do not promise a fixed data-retention period following payment failure.
Cancellation and refund requests
Use the billing portal linked in the app to manage your subscription and review the effective cancellation date. Account deletion and subscription cancellation are different actions; check your billing status when leaving the service. Contact support@lomus.ai for help or to request a refund. Requests are reviewed individually; no automatic refund window is offered. Nothing here limits rights or remedies required by applicable law.
Service availability and changes
We work to keep Lomus available, but interruptions can result from maintenance, third-party services, or technical problems. Features and supported models can change. Coming-soon features have no guaranteed availability date. No service-level guarantee applies unless separately agreed in writing.
Warranties and responsibility
To the extent permitted by law, Lomus is provided as available without warranties of uninterrupted operation, accuracy, or fitness for a particular purpose. We are not liable for indirect, incidental, or consequential losses to the extent such exclusions are permitted. These terms do not exclude liability or consumer protections that cannot legally be excluded.
Ending access
You may stop using Lomus and request account deletion through Settings. We may suspend or end access for serious or repeated violations, legal requirements, or security reasons. Where reasonably practicable, we will provide notice. Data handling after a deletion request is explained in the Privacy policy.
Governing law, updates, and contact
These terms are governed by Singapore law, subject to applicable mandatory protections. Disputes are subject to the Singapore courts unless applicable law requires otherwise. We will provide appropriate notice of material changes. The current version is published here. Contact Monosphere Pte Ltd, UEN 202612963C, Singapore, at support@lomus.ai.